Patient Financial & Administrative Policy
Thank you for choosing OnPoint Urgent Care! We are committed to the success of your medical treatment and care. Please understand that a mutual financial understanding is part of our relationship.
Payment is Due at the Time of Service
- We accept cash, checks, debit, HSA (with Visa or MasterCard logo), and credit cards.
- All co-payments, deductibles, co-insurance, past due balances and any fees for services not covered by insuranceare due at the time of service unless you have made payment arrangements in advance of your appointment.
- If there is a balance due after insurance has processed your claim, we will charge the card you have left on file 5 days after we have applied your insurance payment.
Proof of Insurance
- Please bring your insurance card(s) and a valid photo ID with you to each visit.
- It is your responsibility to notify us of changes in your health insurance.
- We designate accounts, Self-Pay, under the following circumstances: (1) patient does not have health insurance coverage (2) patient is covered by an insurance plan that our providers do not participate in (3) patient does not have a current, valid insurance card on file, or (4) we are unable to verify valid insurance at time of visit.
- Self-Pay patients; please be prepared to pay $265 on the date of service. Additional fees may be charged by a third-party for durable medical equipment (i.e. crutches, boots, slings, etc.) or lab testing sent to an external laboratory.
Divorce and Child Custody Cases
- The parent who brings the child to the office for care is responsible for payment at the time of service regardless of whether the account is self-pay, participating insurance, or nonparticipating insurance. The Practice does not honor divorce specifics (e.g., percentage of financial responsibility).
- If the child has coverage with a participating insurance plan and the proper insurance identification is present at the time of service, the Practice will bill that insurance company. Applicable co-payments, coinsurance and/or deductibles are due at the time of service, unless arrangements have been made with the office prior to arrival.
- In cases of divorce, the individual who receives care is responsible for payment of co-payments, coinsurance, deductibles, and nonparticipating insurance balances at the time of service. We will not bill a divorced spouse for the patient’s services.
Billing, Payments and Refunds
- If we must send you a statement, the balance is due in full within 14 days of the statement date.
- If you cannot pay the balance in full within 14 days, please contact our billing department to see if you qualify for special payment options.
- It is your responsibility to notify the office of any change in address, phone, employment, or insurance coverage.
- If you make an overpayment on your account, we will issue a refund only if there are no other outstanding debts on other accounts with the same guarantor or financial responsible party.
- We reserve the right to report delinquent accounts to credit bureaus, assess a collection fee (up to 40% as determined by the collection agency), take other collection action, or terminate you as a patient of this Practice.