Telemedicine & Virtual Urgent Care from the Comfort of Home

Connect with an OnPoint provider by smartphone or computer — no driving, no waiting room. Same trusted urgent care, delivered virtually.

Serving the Denver Metro Area:

What Is Telemedicine?

Telemedicine, also called telehealth or a virtual urgent care visit, lets you connect with an OnPoint provider through our secure platform. Your provider can assess your symptoms, diagnose common conditions, and prescribe treatment, all without you leaving home.

Not all medical concerns can be treated virtually. Call us at 303-341-4411 if you’re unsure whether your situation is appropriate for a virtual urgent care visit.

Pediatrician using a stethoscope to listen to a young girl’s heart while her mother watches in a clinic.

Conditions We Treat via Telehealth

Our urgent care telehealth visits cover a wide range of non-emergency conditions. Here are some of the most common reasons patients in the Denver metro area use our virtual urgent care services.

Respiratory Conditions

Colds, flu, cough, seasonal allergies, and other respiratory illnesses are among the most common and most treatable conditions via virtual urgent care.

Ear, Nose & Throat

Earaches, sore throat, sinus symptoms, and other ENT issues are well-suited to a telehealth urgent care evaluation.

Skin Conditions

High-definition video makes it possible to evaluate rashes, insect bites, and skin infections effectively through a virtual visit.

Infections & GI Issues

Conjunctivitis (pink eye), urinary tract infections, upset stomach, and diarrhea are frequently managed via telemedicine urgent care.

Medication Refills

Urgent, non-controlled medication refills can sometimes be handled through our online urgent care platform without an in-person visit. However, we always recommend that medications for chronic conditions be refilled by your primary care provider.

Other Urgent Complaints

If you have a non-emergency concern not listed here, contact us — the range of cases appropriate for a virtual urgent care visit is broad.

*Please Note: We are unable to prescribe or refill controlled substances through a virtual visit.
If you’re unsure whether your condition can be treated via telemedicine, please call 303-341-4411 before scheduling.

Skip the waiting room. Check in from anywhere.

Reserve your spot online before you arrive — walk in when it’s your turn. Fast, easy, and free.

How to Get Started with a Virtual Visit

Getting connected to an OnPoint provider for an urgent care telehealth visit is simple. All you need is a smartphone, tablet, or camera-enabled computer.

Register

You can schedule a virtual visit online at your preferred location. Our staff will review the visit reason to verify it is appropriate for telemedicine. Please note that some telemedicine visits may need to convert to an in-person visit.

Complete the paperwork

You’ll receive a text message with a link to complete paperwork, reviewing existing demographic and insurance data allowing edits as needed. You will also be able to electronically sign the consent forms.

Connect securely with your provider

As your visit time approaches, our staff will reach out to collect any estimated insurance copays or deductibles, then connect you with the provider.

Receive your care plan

Your provider will diagnose your condition and send treatment instructions, and any prescriptions (non-controlled), directly through the patient portal.

Insurance & Cost Information

Transparency about cost is important to us. Here’s what to expect when using our telehealth urgent care services.

Local urgent care provider speaking with a patient

Your virtual urgent care visit is billed to your insurance at our standard rate, the same as an in-person visit. An additional billing code covers the electronic platform; how your insurer processes this varies — it may be applied to your deductible, co-insurance, or copay.

Important notice for some insurance holders: Cigna, Aetna, and Anthem do not cover telehealth visits through our clinic. If you carry one of these plans, you have three options:

  • 1
    Pay our self-pay rate for a virtual visit
  • 2
    Come in for an in-person visit billed through your insurance
  • 3
    Use your insurer’s own telehealth service

Call us at 303-341-4411 with any billing questions before your visit.

Frequently Asked Questions

Have questions about our telemedicine services? We’ve answered the most common ones below.

No special equipment is required. Any smartphone or tablet with text, video, and audio capabilities works — as does a camera-enabled desktop or laptop computer. As long as you have a working camera and microphone, you’re ready.

Yes. The virtual visit is conducted through our secure electronic medical record system and a unique link is sent to the patient to connect to for the visit. Your health information is protected at every step of your virtual urgent care visit.

Absolutely! A family member may call on behalf of a patient. However, the patient themselves must be present during the visit so that our provider can properly interact with and assess them.

No. OnPoint Urgent Care is unable to prescribe or refill controlled substances through any virtual visit. If you need a controlled substance prescription, please schedule an in-person appointment.

Call us at 303-341-4411 before scheduling and our team will help you determine whether a telehealth urgent care visit or an in-person visit is the right choice for your situation. Some conditions do require hands-on examination.

You can schedule a virtual visit online at your preferred location, or call our office at 303-341-4411 to start the registration process. Our staff will send you setup instructions via text.

Urgent care provider treating a child

Ready to See a Provider from Home?

Request your virtual urgent care visit online by clicking the appointment links below, or by calling our office to discuss your condition and coverage.